Our clients include innovators and leaders in challenging industries.

Customer management
AspectContact centre technology
Calling the CapeSouth African inward investment agencyCase study
Click to callContact centre technology
ConduitUK-based outsourcing business
CX CompanyDigital customer engagement technologyCase study
DBFUK-based outsourcing businessCase study
Dimension DataGlobal technology integrator
EckohVoice recognition technologyCase study
Ember ServicesCustomer management consultancyCase study
HGSGlobal outsourcing businessCase study
KanaContact centre technology
MerchantsSouth African-based outsourcing business
Performix (now Nice)Performance management technologyCase study
Randstad Customer IntelligencePart of the Randstad Group
SitelGlobal outsourcing business
Sword Ciboodle (now Kana)Contact centre technology
TranscomGlobal outsourcing businessCase study
VerintGlobal technology businessCase study
VertexPublic and private sector outsourcing businessCase study
VoxeoSelf-service technologies
WebhelpInternational outsourcing businessCase study
7CContact centre outsourcing
Supply chain
FedexGlobal express business
LCP ConsultingSupply chain consulting
MSAS Global LogisticsGlobal logistics business
The US Post Office
Other industries
CargillGlobal ingredients business
DemandwareRetail technology
EEFManufacturing employers’ AssociationCase study
Energy Savings TrustGovernment support service
Euler HermesGlobal credit insurance business
Fuerst Day LawsonGlobal ingredients business
ICTInternational conference business
LCP ConsultingSupply chain logistics
MSASGlobal logistics business
Norkom (Now BAE Systems)Financial compliance and security systems
Reed ExhibitionsInternational conference business
TexacoGlobal oil business
WABCOAutomotive safety systems manufacturerCase study
William Reed Business MediaGlobal conferencesCase study

This is not a complete list. Much of our work is confidential and neither the name of the client or details of our work for them can be made public. Respecting client confidentiality is, of course, fundamental to our business.