Case Study – Ember Services

Customer management consulting and analytics services business

Objectives & results

Ember Services hired Annie Garthwaite in 2011 to develop recognition and reputation for this fledgling new customer management consultancy. Today the business has more than 30 blue chip clients, a turnover of over £4 million and is winning business against the big six management consultancies, as well as niche competitors.

Breadth of work

  • Brand & message development
  • Direct marketing & client communications
  • Media relations
  • Thought leadership